Shipping & Handling

UNITED STATES SHIPPING POLICY

Please allow two business days for order processing. Orders ship Monday through Friday, excluding weekends and major holidays.

We offer free standard shipping within the US on orders over $99, including Alaska and Hawaii. Standard shipping rates for orders to Puerto Rico, and US territories vary based on location. All available shipping options and exact costs are presented at checkout after providing the delivery address for your order. Expedited shipping is available after order processing at an extra cost calculated during checkout.

CONTACT CUSTOMER SERVICE

Phone: 1-866-790-2107
Email: service@livonlabs.com

INTERNATIONAL SHIPPING POLICY

SHIPPING METHODS AND FEES

Orders are shipped via Federal Express International services to most locations. FedEx is the most reliable carrier for international shipments, as they offer real-time tracking services and competent customer service throughout the shipping process.

Delivery is usually made within 7–10 business days, pending customs clearance. The shipping charge for your order does not include import duties, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.

ORDER VALUE

To comply with international laws, LivOn Labs will state the full value of your order on the commercial invoice and any other paperwork submitted to customs, minus any charges for shipping.

CUSTOMS / IMPORT REGULATIONS

In the event of a clearance delay, LivOn Labs will assist you in every way possible to ensure delivery. LivOn Labs will not be liable for orders that are refused or held by customs. We encourage you to contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing the applicable regulations can result in your order incurring high import duties, delays in delivery, or customs rejection. Ask your customs office whether your country permits the shipment of the products you are planning to and if any additional licenses or permits are needed.